In general, we will send your completed documents within 7-10 days from the time you provide the facts and information necessary to complete the documents. We can frequently send your documents to you in less than 7-10 days. However, we do not guarantee a faster turnaround time, unless you submit payment for Rush Delivery, and we agree to it. If you have requested document preparation assistance for an Answer or other time sensitive documents, we will make every effort to accommodate your deadline. We try, but cannot guarantee, to complete Answers and return them to you within three calendar days.
For documents other than those for family law, we intake your information through a questionnaire. We send you the questionnaire after you submit payment through our site. Please answer all items on the questionnaire as completely as you can. If an item does not apply to you or your situation enter N/A. Returned questionnaires that are handwritten may be sent back to you with a request that you type it; or may entail additional charges over and above our flat fee.
It is your responsibility to proofread, check facts, make sure the documents are correct, etc. If you find errors, please contact us as soon as possible, and we will make corrections and resend at no additional charge. There is no charge for minor revisions; it is our discretion what revisions we consider "minor". We request that you proofread your documents as soon as you can. We cannot guarantee that even minor revisions will be made at no charge if you wait more than 30 days to request them. Revisions requested more than 30 days after you have received your documents are subject to additional charges. Please proofread your documents thoroughly. We do our best to prepare error free or as close to error free documents as possible. However, we do make mistakes, and software is not perfect. Please try to find all errors at one time, and request corrections only once. This site, the site owners, or legal document preparers working through this site shall not be held responsible for any mistake, error, or omission in preparing these documents.
As far as we know, we are under no obligation to store your documents. As a courtesy, we generally retain your documents for 30 days, but do not guarantee that we will do so. We may store them for 30 days as a courtesy in the event that you request minor revisions or corrections, as 30 days is our time period to request those. If you request minor revisions or corrections on documents that we prepared more than 30 days prior to your request, we may still make those revisions or corrections, but you are required to send the documents to us in a format that we can revise, such as a .doc file, .docx file, or .rtf file. We cannot correct or revise pdf documents.
All payments for all document preparation services are to be paid in advance on this website. If you need another way to pay, such as money order, or PayPal, please let us know in advance, so that we can accommodate you. Payment is due immediately upon receipt of the invoice. Documents will not be sent until payment has been made.
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All payments are final. Refunds will be issued at our sole discretion. We will work with you to resolve disputes as quickly and amicably as possible. We may issue a refund if no document preparation work has begun; but we are not obligated to do so. We consider that document preparation work has begun when we have collected information from you verbally; and/or we have sent you a form or questionnaire to collect your information. We may, in our sole discretion, issue a full or partial refund even though your document preparation work has begun. Issuance of a partial refund or full refund is not to be considered an admission that we made errors in preparing your documents. Issuance of any refund is our attempt to defuse a potential dispute. Refunds may be sent via paper check through U.S. Mail.
If you inadvertently overpaid, we would refund the difference so that you pay the correct amount. Our system does not allow us to issue refunds until the following day.
First Time Customers - We may answer questions before you decide to use our services, however, our obligation to you officially begins when you make payment. If before making payment, your inquiries whether by phone or email, require us to spend undue time with you -- we will direct you to make payment immediately. And we also may advise you that we must charge you for future phone calls and email correspondence.
We do not keep customer data. Payments are made through a third party; we never have access to your credit card information. This site is directed towards adults, and we will not knowingly contact anyone under age 18, even if that person requested services. We do not share consumers' contact information or personal information with any third parties. We may on occasion, send you our online newsletter, Legal Sunshine, who includes information for pro se litigants and document preparers. If you do not want to receive this newsletter, reply to the newsletter requesting to be removed.
O’Nesbitt Document Preparation Services is not a law firm; therefore, we are not acting as your attorney. This informational and legal document service is not a substitute for the advice of an attorney. We cannot provide legal advice and can only provide self-help services at your specific direction. We are not permitted to engage in the practice of law. We are prohibited from providing any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms or strategies. We do not predict outcomes and have no responsibility to know whether your documents are legally sufficient or not. This site is not intended to create an attorney-client relationship, and by using this site or our document preparation services, no attorney-client relationship will be created between us. Instead, you are representing yourself in any legal matter you undertake. As part of our document service, we include a review of your answers for completeness, spelling and grammar, as well as internal consistency of names, addresses and the like. Although we review your documents for typographical errors and proofread your documents prior to delivery you are ultimately responsible for correcting all errors in your documents. As a matter of policy, we will make corrections and minor revisions at no additional charge. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice, or apply the law to the facts of your situation. This site and its services are not a substitute for the advice of an attorney.
If you need legal advice for your specific problem, or if your specific problem is complex, you should consult a licensed attorney in your area. We are not responsible for any loss, injury, claim, liability, or damage related to your use of this site or any site linked to this site, whether from errors or omissions in the content of our site or any other linked sites, from the site being down or from any other use of the site. In short, your use of the site is at your own risk.
In some cases, we will provide you with a blank form as part of our document preparation packet. For example, we prepare forms for dissolution of marriage, but we generally do not prepare the Family Law Financial Affidavit, or a Child Support Guidelines Worksheet. We provide you with a blank form. The Child Support Guidelines Worksheet is available on the Florida Supreme Court's site and includes a child support calculator.
Court filing fees are never included in our document preparation fees. Court filing fees are separate and to be paid directly to the clerk of court when you file.
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